ITIL-4-SPECIALIST-HIGH-VELOCITY-IT ANSWERS FREE | EXAM ITIL-4-SPECIALIST-HIGH-VELOCITY-IT COURSE

ITIL-4-Specialist-High-velocity-IT Answers Free | Exam ITIL-4-Specialist-High-velocity-IT Course

ITIL-4-Specialist-High-velocity-IT Answers Free | Exam ITIL-4-Specialist-High-velocity-IT Course

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There is no doubt that in the future information society, knowledge and skills will be a major driver for economic growth and one of the major contributors to the sustainable development of the information industry. And getting the related ITIL 4 Specialist: High-velocity IT Exam certification in your field will be the most powerful way for you to show your professional knowledge and skills. However, it is not easy for the majority of candidates to prepare for the exam in order to pass it, if you are one of the candidates who are worrying about the exam now, congratulations, there is a panacea for you--our ITIL-4-Specialist-High-velocity-IT Study Tool.

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q96-Q101):

NEW QUESTION # 96
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?

Answer:

Explanation:
Customer satisfaction with the helpline


NEW QUESTION # 97
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?

  • A. Incident Management
  • B. Asset Management
  • C. Service Request Management
  • D. Change Enablement

Answer: C


NEW QUESTION # 98
Which is a valid description of the priorities when using agile development methods?

  • A. Following a fixed schedule over flexibility
  • B. Maintaining strict guidelines over innovation
  • C. Prioritizing documentation over adaptability
  • D. Responding to changes over following a plan

Answer: D


NEW QUESTION # 99
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?

  • A. Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user
  • B. Advise the user to wait for the supplier to resolve the issue
  • C. Replace the printer with a backup unit temporarily
  • D. Escalate the issue to the IT manager for a decision

Answer: A


NEW QUESTION # 100
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics


NEW QUESTION # 101
......

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